Cortese Ford at 2500 West Henrietta Road, Rochester, New York.

Josh has been very nice and patient with my situation and anxiety, he could always return my emails at a timely manner. I appreciate that. However, thanks to the "nice" line operator I spoke with in immediate assistant department yesterday, my entire experience interacting with the store is totally ruined.

I was trying to keep track of the status of the payment, since the manager informed me that they sent the check through mail. I made a lot of phone calls, emailing, even asked my boyfriend and his father to help me follow-up with this. Nevertheless, everybody have their own life. And I got to take care of my own issues by myself even though when I'm oversea.

I made a lot of phone calls, the first recipient has always been nice and quick to transfer me to another end, but the person I spoke with was very rude. She said to me "what do you want?" When I was just checking with her to see if this is the office of the manager. I don't know if things would be different if my English is more native like, but her attitude is certainly not helping with my current issue. During the conversation with her, she interrupted me without knowing exactly what my specific situation is by only repeating that it would take two weeks for the check to arrive. Before I could respond, she hung up the phone. Oh thanks for the information.

I attempted to call back after she hung up my phone for the first time, expecting that I can get someone more professional, nicer, and less biased based on my accent than her. Unfortunately it was still her. And again, without any surprise, she hung up the phone by merely saying that the check will take two weeks to get there. Before I could say anything back or ask any question.

I do believe most of the staff in the store is helpful, caring, and respectful. And that they want to provide every customer either seller or buyer with the best experience. Yet, I found this woman to be extremely disturbing, condescending, and has the suspicion of being ignorance over someone who act or behave foreign. Thanks to her, I could only rate my experience with one star. I am not spending dollars on making international phone calls for these stupid prejudice against my accent or identity.

Worked with Leah G. on an F150 XLT lease. She was an absolute professional. Efficient, respectful of my time, straight forward, and hassle free. Easiest leasing experience I've ever had. Met all vehicle requirements, never tried to sell me a vehicle outside of the enumerated scope. Great experience! PS Drives great. Couldn't be happier with the product.