Bert's Bikes and Fitness at 100 Jay Scutti Boulevard, Rochester, New York.

It gives me great pleasure to write this review about Bert's Bike & Fitness. Long story short, I am training for Triathlon set for 2018. I use Tridot that requires accurate performance measures to tailor training plans. Since the weather has become rainy here in Rochester, I decided to train on Cycle Ops in basement during inclement weather. As a result, Cycle Ops nor Garmin was working. I watched videos to help with installation, called other bike shops in the area, & had taken bike to one shop to install sensors. The sensors simply did not work even after installation. Frustration grew to the point I decided to give Bert's a try cause they are open on Sundays and did not want to wait until Monday. I called Bert's & spoke with Mat who was cordial and concerned. He said, sure bring it in. During my visit, he took time to correctly install the sensors & provided excellent customer service that showed compassion. I highly recommend Bert's Bike without any reservation. Mat is very courteous, friendly, knowledgeable, & takes care of business. From now on, Bert's will be my preferred shop for all my bike needs!